Privacy Policy

At Finzilo, we place the highest importance on protecting your privacy. We are committed to fostering a secure and respectful relationship with each of our clients, and safeguarding your information is our top priority. This privacy statement is relevant to both our current and former clients. We encourage you to review the details below, as they describe our privacy practices and policies.

We acknowledge and honor your right to privacy and your control over your personal data. To provide you with our services effectively, it is crucial for you to understand how we collect and use your personal information. Please review the following information to understand our methods for handling your data as part of our service offerings.

GENERAL PROVISIONS

This Privacy Policy is a critical element of the public documents governing the services provided by Finzilo, along with its affiliated partners (hereinafter referred to as the “Company”). The Company offers various services to its clients, including financial and informational services. This Privacy Policy details our approach to handling personal information in relation to these services.

By opting to use the Company’s services, clients acknowledge and accept all terms and conditions specified in the public documents. This agreement covers all interactions between the client and the Company, such as trading, investment activities, the use of informational resources, and handling payments and transfers. If clients disagree with any aspect of the public documents, they should cease all interactions with the Company. Similarly, if the terms of this Privacy Policy are unacceptable, clients should stop all interactions with the Company and terminate any ongoing financial transactions facilitated by the Company.

The Privacy Policy presented here embodies a core principle upheld by the Company in delivering services to its clients. The Company respects and acknowledges the privacy rights of all individuals and entities, whether they are current or prospective clients. The provisions of this Privacy Policy apply to all clients of the Company, regardless of their status.

Building and maintaining a strong, positive relationship with clients is a top priority for the Company. We value each client and are dedicated to fostering trust, respect, and loyalty. To support this commitment, the Company adheres to the highest standards of security and confidentiality, striving to offer a safe and protected environment for all client interactions and transactions.

BASIC TERMS & DEFINITIONS

Privacy is a fundamental legal right that protects individuals or entities from unauthorized disclosure of personal or commercially sensitive information. In the context of the relationship between the Company and the Client, privacy signifies the Company’s commitment to protecting and ensuring the confidentiality of Client information obtained during the provision of services.

Personal information refers to data that identifies or characterizes the Client, including details about their personality, financial status, and preferences. A more detailed explanation of this term is provided within the Privacy Policy.

This Privacy Policy outlines a comprehensive framework of measures and procedures designed to collect, verify, and protect accurate and complete information about the Client. It also addresses the responsible handling of information when shared with governmental or regulatory authorities, in compliance with relevant laws and the terms of this Policy. The primary aim is to safeguard Client information while meeting legal obligations and ensuring transparency in our data management practices.

PERSONAL INFORMATION

When a Client opens or manages a live or demo account with Finzilo, we collect personal information for several business purposes. These include assessing the Client’s financial needs, processing requests and transactions, offering relevant product and service information, and delivering high-quality service. Collecting personal data helps us better understand the Client’s needs, allowing us to provide a tailored and efficient experience.

The types of personal information we collect include, but are not limited to, the following:

Registration Information

This includes details provided by the Client on application forms and related documents, whether physical or digital. Key elements include:

• Personal Details: The Client’s first and last name, and middle name (if applicable).
• Contact Information: Includes postal address, phone number, email address, and other relevant contact details.
• Date of Birth: Used to confirm the Client’s age and eligibility for certain services.
• Occupation: The Client’s current job or profession.
• Assets and Income: Information about the Client’s properties, investments, financial holdings, and income sources.

Accurate and current registration information is crucial for smooth account processing and regulatory compliance.

Transaction Information

This covers details of transactions or deals between the Client and Finzilo, or with our affiliated partners. It includes communication records, such as:

• Account Balances: Details of client account balances.
• Trading or Investment Activity: Records of trades or investments made.
• Client Inquiries and Responses: Information on client inquiries and our responses.
• Communication Logs: Emails and logs from messaging systems used.

In this context, “Affiliated Partners” refers to entities either owned by Finzilo or having partial ownership in Finzilo’s operations.

Verification Information

This includes the documentation required to verify the Client’s identity. For individuals, this might involve a passport, driver’s license, or other government-issued ID. For businesses, verification might include company registration documents or similar legal papers.

Additionally, we may use public records or third-party sources to verify the accuracy of the information provided. This helps ensure compliance with legal requirements and confirms the authenticity of the Client’s details.

Subscription Information

This data pertains to the Client’s choices regarding alerts, news updates, and pricing subscriptions. It includes:

• Alert Preferences: Types of signals or alerts subscribed to.
• News Categories: Specific news topics selected.
• Price Subscriptions: Any pricing plans or services chosen.

This information helps us tailor and deliver relevant content and updates according to the Client’s preferences.

Additionally, Finzilo may request further information as mandated by current regulations. We will inform the Client of any additional documentation needed to meet legal and regulatory requirements.

DATA COLLECTION AND USAGE

We collect various types of information to enhance and deliver our services effectively.

When you use our services, we may gather metadata from your device and browser, including IP addresses, operating system details, access timestamps, URLs of visited pages, referrer URLs, user interactions, access provider names, and analytics data from platforms such as Google Firebase, Google Analytics, Facebook, AppsFlyer, and Amplitude. Additional analytics tools may also be employed.

Our key purposes for collecting this information include:

• Ensuring seamless connectivity to our services.
• Improving the overall user experience.
• Evaluating and maintaining system security and stability.
• Performing general administrative functions.

Specific purposes for processing registration data include:

• Verifying your identity and location to connect you to your historical data and account.
• Sending follow-up questions and communications, either from us or relevant third parties.

We use personal information to:

• Facilitate transactions and interactions within our services.
• Provide customer support and respond to inquiries.
• Manage and create your account.
• Process orders and track personalized advertising.
• Enhance and develop our services and offerings.
• Detect and respond to unauthorized or illegal activities.
• Communicate with any third-party suppliers involved in our operations.
• Comply with legal requirements.

The legal basis for processing your data includes your consent and our obligation to provide the services.

TYPES OF DATA COLLECTED

When using our services, we may request certain personally identifiable information from you to contact or identify you (“Personal Data”). This information may include, but is not limited to:

• Email Address: Your primary email for communication.
• Full Name: Your first and last name.
• Phone Number: Your contact number.
• Address Details: Including state, province, ZIP/postal code, and city.
• Additional Registration Information: Any other details provided during the registration process.

REFUND POLICY

Refunds are available for accounts that have been funded but have not executed any trades. The refund will be equal to the total deposit amount. Partial withdrawals of any unused balance are also permitted.

For deposits made via credit card or bank transfer, you may withdraw the deposit amount back to the same credit card or bank account. However, profits earned must be withdrawn using an alternative method.

Withdrawals can be processed through credit card (for deposit amounts only), bank wire transfer, Bitcoin, or other supported methods.

SECURITY OF DATA

At Finzilo, we prioritize the security and protection of your personal data. We implement a robust range of security measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction.

Data Protection Measures Include:

• Encryption: We use advanced encryption protocols to secure data during transmission and storage, ensuring that your personal and financial information remains confidential.
• Access Controls: Access to personal data is strictly limited to authorized personnel who need it to perform their job functions. We utilize multi-factor authentication and other security protocols to protect against unauthorized access.
• Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems. This proactive approach helps us maintain a high level of security.
• Data Backup: We maintain secure backups of critical data to ensure that it can be restored in the event of a data loss incident. These backups are protected with the same level of security as the primary data.
• Compliance: We adhere to industry best practices and legal requirements regarding data protection. This includes compliance with applicable data protection regulations and standards.

Our commitment to data security is ongoing, and we continuously review and update our security practices to address emerging threats and vulnerabilities. If you have any questions or concerns about the security of your data, please contact our support team for assistance.